9 free open source ticket sytems

Mar

9 free open source ticket sytems

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An ticket system (also issue tracking system, trouble ticket system, support Ticket or incident ticket system) is a computer software or web based package that manages and maintains lists of issues, as needed by an organization. Ticket systems are commonly used in an organization’s to create, update, and resolve reported customer issues.

There are 3 versions of tickets systems, paid version, custom version(mainly build for one company) and the open source version. Because we dont want to pay ~~a lot of~~ money for an ticket system, we use the open source versions.

These 9 ticket systems are professional ticket systems, and can be used in a big company. A couple of these ticket systems are even used by big company’s. I have just taken 9 good ticket systems that will do there job, but there are more great and professional tickets systems ticket available on the web.

OTRS

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Website | Demo

os Ticket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Website | Demo

Simple Ticket

Simple Ticket is designed to facilitate the support of our client’s computers and networks. It has been specifically designed for IT support companies who service multiple small business clients; however, it can easily be used by a company’s internal IT staff to support a single client with hundreds of users. The software was written using Ruby on Rails and boasts the latest features found in today’s rich web applications such as Ajax.

Website

eTicket

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. eTicket offers many features and can be easily skinned to the look and feel of your website.

Website | Demo

Trouble Ticket Express

The Trouble Ticket Express is a fully automated web based help desk. Written in Perl it can be easily installed on your website. Both Unix and Windows based servers are supported. Activate feature rich technical support email forms and attain complete control over your customer service operations.

Website | Demo

itracker

itracker is a true open source issue tracking system licensed under the LGPL license. itracker is built using Java enterprise technology. itracker is a professional, easy to use, open, easy to integrate, fast, modular, customizable and scalable solution for all kind of projects.

Website | Demo

Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

Website | Demo

Jutda Helpdesk

Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, designed from the ground up to be easy to use.

Website | Demo

Mystic

Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that’s quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more.

Website | Demo

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17 Comments

Baldo

March 16, 2010

Nice list, i think i am going to try eticket

elangovan

May 5, 2010

I just trying the Accord 5 Trellis Desk, really pretty cool, php MySQL , very very simple to install.

max

May 8, 2010

actually, i want to create project on ticket tracking system and here i get an idea that how the system works and its interface. thanks for providing information here.

Mark Dijkstra

May 9, 2010

@max

let me know when your ticket system is ready(if it is open source ofcourse)

Olivier

July 13, 2010

Have you tried WATS? Wordpress advanced ticket system
Will show you how to turn WP into a ticket system :
http://www.lautre-monde.fr/wats-going-on/

Mark Dijkstra

July 13, 2010

@Olivier: Well i think that a lot of WordPress users are going to love this plugin! Thanks for the share!!

Reinder Otter

September 29, 2010

I don’t agree that you compare a ticket system with an issue tracking system. The latter is something that is mostly used in development projects by the test departments (e.g. Mantis, Bugzilla).

Antonis

October 13, 2010

Update: eTicket is dead as it says in the forum announcements. So remove it from your list

robertflorish

November 15, 2010

I recommend you another SAAS helpdesk software AJ Helpdesk SAAS which is providing the lifetime free plan.http://www.ajhelpdesk.com

Sonanrmi

February 26, 2011

“An ticket”? A ticket, surely.

You missed off Accord5’s Trellis Desk, which is by far the best free support ticket system available.

Patrick Op de beeck

March 5, 2011

We are looking for an Opens Source ticketting system with material and location database where you can lookup a computer locate his address and supplier, warranty date and the current owner.

thecaptainmurphy

March 29, 2011

How could you miss redmine?

Never met a better ticketing system / support community and its all in ruby!

come on!

Fidelix

June 16, 2011

Try OpenAtrium. It is REALLY awesome, and rocks!

Elemental - web solutions

July 8, 2011

Thanks for the suggestions, Accord 5 looks great.

Xavi

August 4, 2011

What about http://www.maiansupport.com ?
It seems cool.

Portland Web Designer

September 5, 2011

@xavi,
just checked out maiansupport. looked really good until i read the ‘upcoming features’ for the next release.. and now it looks like its lacking to me.
http://www.itracker.org is on top so far in my search.

deepika

October 13, 2011

Actually i want my project to be done in this base so can u all guide me regarding this please???the code in the language JAVA?

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February 4, 2012

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9 free open source ticket sytems